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ITIL For Dummies

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ITIL For Dummies
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
- Understanding how ITIL can help you
- Getting to grips with ITIL processes and the service lifecycle
- Implementing ITIL into your day to day work
- Learn key skills in planning and carrying out design and implementation projects

Country	USA
Author	Peter Farenden
Binding	Kindle Edition
Edition	2011
EISBN	9781119951193
Format	Kindle eBook
Label	For Dummies
Manufacturer	For Dummies
NumberOfPages	1
PublicationDate	2012-03-08
Publisher	For Dummies
ReleaseDate	2012-03-08
Studio	For Dummies

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