If Disney Ran Your Hospital: 9 1/2 Things You Would Do

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
- Used Book in Good Condition
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitalsâ€•both provide an â€œexperience,â€ not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 Â½ principles that will help hospitals gain the competitive advantage that comes from being seen as â€œthe bestâ€ by their own employees, consumers, and community.
Country USA
Brand Brand: Second River Healthcare
Manufacturer Health Administration Press
Binding Hardcover
ReleaseDate 2004-01-01
UnitCount 1
EANs 9780974386003

Country	USA
Brand	Brand: Second River Healthcare
Manufacturer	Health Administration Press
Binding	Hardcover
ReleaseDate	2004-01-01
UnitCount	1
EANs	9780974386003

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))