Delay Deny Defend--paperback
From Good Hands to Boxing Gloves
The Claims Game: The Tricks and Deceptive Tactics Insurance Companies Use to Underpay or Deny Your Claim
The Claim Game: A Homeowner's Guide to Avoiding an Insurance Catastrophe
When Words Collide: Resolving Insurance Coverage and Claims Disputes
Wolf in Sheep's Clothing: What Your Insurance Company Doesn't Want You to Know
Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It
Markup & Profit: A Contractor's Guide, Revisited
Negotiation Skills for the Claims Professional