Negotiation Skills for the Claims Professional

Negotiation Skills for the Claims Professional

Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.
Country USA
Manufacturer CreateSpace Independent Publishing Platform
Binding Paperback
UnitCount 1
EANs 9781480291416
ReleaseDate 0000-00-00

Country	USA
Manufacturer	CreateSpace Independent Publishing Platform
Binding	Paperback
UnitCount	1
EANs	9781480291416
ReleaseDate	0000-00-00

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