LEGENDARY SERVICE: The Key is to Care

Raving Fans: A Revolutionary Approach To Customer Service

Gung Ho! Turn On the People in Any Organization

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)

Whale Done!: The Power of Positive Relationships

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)

The New One Minute Manager

The Secret: What Great Leaders Know and Do

The One Minute Manager Builds High Performing Teams: New and Revised Edition