Raving Fans: A Revolutionary Approach To Customer Service
Gung Ho! Turn On the People in Any Organization
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
Whale Done!: The Power of Positive Relationships
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)
The New One Minute Manager
The Secret: What Great Leaders Know and Do
The One Minute Manager Builds High Performing Teams: New and Revised Edition