Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming backâ€”and those who donâ€™t soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with todayâ€™s empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: â€¢ Find and retain service-oriented people
â€¢ Understand customer needs, expectations and desires
â€¢ Build a service vision
â€¢ Design a user-friendly service delivery process
â€¢ Involve and inspire employees
â€¢ Recognize and reward good performance. The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their companyâ€™s biggest asset.
Country USA
Manufacturer AMACOM
Binding Kindle Edition
ReleaseDate 2013-05-01
Format Kindle eBook

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