Operational Support and Analysis: A Guide for ITIL Exam

Operational Support and Analysis: A Guide for ITIL Exam Candidates - Second Edition

This user-friendly book aims to assist candidates pass the ITILÂ® OSA Intermediate examination. It not only references the source material from the core ITIL texts but crucially also gives practical guidance based on real-life experiences. Exam candidates no longer have to rely just on their memory and revision, but can draw on their understanding of the material and thereby significantly increase their chances of success in both the examination and the adoption of the principles in their professional life. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices for his clients around the world. An ITILÂ® licensed product. Review: "John has created an excellent aid to preparation for those seeking success in the examination together with a superb reference manual, to complement the existing ITIL guidance, for those already practising 'in the field'." Phil 'Monty' Montanaro, Service Management SME, HP
Country USA
Manufacturer BCS, The Chartered Institute for IT
Binding Paperback
EANs 9781780171968
ReleaseDate 0000-00-00

Country	USA
Manufacturer	BCS, The Chartered Institute for IT
Binding	Paperback
EANs	9781780171968
ReleaseDate	0000-00-00

Operational Support and Analysis: A Guide for ITIL Exam Candidates - Second Edition