Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

Operational support and analysis: ITIL Intermediate Capability Handbook

Release, control and validation: ITIL Intermediate Capability Handbook

Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy)

Passing Your Itil Managing Across the Lifecycle Exam Book

Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions

Operational support and analysis: ITIL Intermediate Capability Handbook

Release, control and validation: ITIL Intermediate Capability Handbook

Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy)

Passing Your Itil Managing Across the Lifecycle Exam Book

Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions