Renegotiating Health Care: Resolving Conflict to Build Collaboration

Framework for Marketing Management

The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience

The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations (J-B Leadership Challenge: Kouzes/Posner)

The Strategic Management of Health Care Organizations

Difficult Conversations: How to Discuss What Matters Most

Getting to Yes: Negotiating Agreement Without Giving In

Reframing Organizations: Artistry, Choice, and Leadership