The Memory Jogger II is now updated to include examples by todays companies succeeding with the tools. We have also included an in-depth case study from an on-line retailer.
This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them.
Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.
Listed below are a few of the companies that contributed information for new tool examples and illustrations: (listed in order of the company name) - AT&T Technologies - Australian Army - Concord Hospital - Cook Children’s Health Plan - Greenville Hospital System - Hewlett-Packard - Holy Spirit Hospital - Marvin Windows and Doors - MI-LIFE - Nevada Power - PC Precision Engineering - Service Nova Scotia - Wesley Spectrum Services - Xerox
Features: 23 Valuable Management and Planning, and Quality Control Tools
- New Zing Wear case study (Written by Lisa Boisvert, BCLearning.com Reviewed by David Shields, Wal-Mart Stores, Inc.) - Expert tips - Storyboarding case study of 7-step model - Team guidelines - Tool selector chart, Quick tool finder - Fully indexed for quicker access
Tools: - Activity Network Diagram - Affinity Diagram - Brainstorming - Brainwriting - Cause & Effect/Fishbone - Check Sheets - Control Charts - Data Points - Flowchart - Force Field Analysis - Histograms - Interrelationship Digraph - Matrix Diagram - Multivoting - Pareto Chart - Prioritization Matrices - Problem Solving Model - Process Capability - Radar Chart - Run Chart - Scatter Diagram - Team Guidelines - Tree Diagram - Process Decision - Program Chart - Nominal Group Technique - Zing Wear Case Study