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What's the Secret?: To Providing a World-Class Customer Experience

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What's the Secret?: To Providing a World-Class Customer Experience

What's the Secret? gives you an inside look at the world-class customer service strategiesÂ of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Country USA
Brand Wiley
Manufacturer Wiley
Binding Hardcover
ItemPartNumber 9780470196120
UnitCount 1
EANs 9780470196120
ReleaseDate 0000-00-00

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