What's the Secret?: To Providing a World-Class Customer Experience

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Customers for Life

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Business Books)