Lessons in Service from Charlie Trotter (Lessons from Charlie

Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.

As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and serviceâ‚¬"a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellenceâ‚¬"Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.

â‚¬ Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000.

â‚¬ Charlie Trotter's books have sold over 300,000 copies.
Country USA
Brand Ten Speed Press
Manufacturer Ten Speed Press
Binding Hardcover
ItemPartNumber 348208
Color Grey
ReleaseDate 2001-11-28
UnitCount 1
EANs 9781580083157

Country	USA
Brand	Ten Speed Press
Manufacturer	Ten Speed Press
Binding	Hardcover
ItemPartNumber	348208
Color	Grey
ReleaseDate	2001-11-28
UnitCount	1
EANs	9781580083157

Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)

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