☰

The Big Book of Customer Service Training Games (Big Book Series)

R 1,152

or 4 x payments of R288.00 with Payflex

Availability: Currently in Stock

Delivery: 10-20 working days

The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Country USA
Brand McGraw-Hill Education
Manufacturer McGraw Hill
Binding Paperback
ItemPartNumber 2724335804444
Model 2724335804444
ReleaseDate 1998-09-22
UnitCount 1
UPCs 639785305712
EANs 9780070779747

You might also like...

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

The Big Book of Team-Motivating Games: Spirit-Building, Problem-Solving And Communication Games For Every Group (Big Book Series)

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Big Book of Humorous Training Games (Big Book of Business Games Series)

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)

The Big Book of Team Building Games: Trust-Building Activities, Team Spirit Exercises, and Other Fun Things to Do

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer